Terms & Conditions

1.       General Provisions

a)      Buyer placing an order accepts trading conditions for the supply of goods declared by the seller. Buyer and seller relationship is governed by these trading conditions, which are binding for both parties, unless the contract expressly stipulates otherwise. Conditions define and clarify the rights and obligations of the seller (firm Glassor Decorations, Ltd., based in nám. Sokolovské 304/9, Liberec 460 01, VAT: CZ08238812) and its customers (buyers) and in its current version consists of the contents of the purchase contract (the supply of goods), respectively, is its integral part.

b)      If there is no agreed permanent purchase contract in writing form among parties, seller delivers goods on the basis of electronic orders and specifications placed by the customer (orders received via e-mail) on the form, which is available at the first customer registration in the online shop.



2.       Subject of the contract

Subject of the contract is only explicitly mentioned in the purchase contract - order (the goods). The weights, dimensions, capacity, price, performance and other data contained on the website Glassor Decorations Ltd., catalogs, brochures and other printed materials are non-binding information, unless specifically stated in the contract as binding. Glassor Decorations Ltd. (the seller) agrees to deliver to its customers: - perfect goods in accordance with the specifications or features usual for a given commodity - meets the standards, rules and regulations applicable in the Czech Republic - equipped with Czech manuals, warranty certificates and lists of post-warranty repairs, if it is for a given commodity usual.


3.       Place of fulfillment

The place of fulfillment is the warehouse of the seller. In the personal taking of goods, the buyer is obliged to provide proof of full payment for the goods in the dispatch warehouse. When the personal taking of goods is carried by a person other than the person who made the purchase, the buyer is obliged to prove empowerment of the buyer, exposed to the name, valid identity card of the authorized person.



4.       Ordering goods, conclusion of the contract, the withdrawal

a)      The condition of the valid electronic order is completion of all required data and information. The order is proposal of a purchase contract. The purchase contract will not require formal confirmation by the seller, the contract then forms by the actual delivery of goods. Seller may require, in particular more challenging orders, the order confirmation by buyer to formation of the purchase contract.

b)      The seller reserves the option, depending on the type of trade (the quantity of goods, the amount, transport costs, distance, etc.), to ask buyer to authorize the order in an appropriate manner, such as by telephone or in written. If the buyer refuses to authorize the order, the order is invalid.

c)       If the parties signed a long-term framework written purchase contract, an electronic order clarifies and specifies the contract and it is contract´s integral part.

d)      Long-term customers with signed a written purchase contract shall use the benefits agreed upon signing contract, respectively, unilaterally offered by the seller after the contract on its website.

e)      The buyer has the right (if not personally picked the goods in the warehouse of the seller) implementing §  1829  No.89/2012 Sb., The Civil Code, within 14 days from receiving the goods in writing form to withdraw the contract. The buyer is entitled to withdraw from the contract in case of failure contractual terms and conditions by the seller. The seller is entitled to withdraw from the contract in case of unavailable ordered goods or when a significant change in the price of goods or its individual components.

The seller before the withdrawal will contact the buyer and agree on next steps.

Withdrawal from the contract makes the contract canceled and both parties have mutually returned or replaced all of the transactions (if there were any). The buyer who buys goods for trade or business is treated and belongs under the provisions of the Commercial Code.


The withdrawal notice is possible to make in electronic form, in written form, by fax or in person at the warehouse. The buyer states the order number, date of order (purchase), variable symbol (when exposed proforma invoice), presents an original proof of purchase (or payment) of goods. If the buyer returns the goods already taken over, the goods may be returned personally to the warehouse or sent back in the following conditions:

Goods must be in original undamaged packaging.

Goods must not be used or damaged and must be completed.


Customer is responsible for mentioned above until the return of goods (transmitted in writing). If any of the above conditions were renege by customer (buyer), seller will not accept the withdrawal and has the right not to accept returned goods and at the cost of buyer return the goods or store in a warehouse in the following conditions: The price for storage is 2% of the purchase price for one day of storage.


Goods that will be returned cash on delivery will not be taken over by the seller.



5.       Price and payment

Offer prices given in the website Glassor Decorations Ltd. are valid at the time of ordering. The prices given in printed price list are valid until a new price list version. Seller has the right to printing errors and price changes, in case of exchange rate changes, a significant increase in inflation or significant changes in supply conditions for producers, and other suppliers of the goods. The purchase price will be paid only by crediting the full purchase price as a separate part of the delivery to seller's bank account or by paying cash at the seller´s cash desk. In case of failure of any payment due the buyer shall pay the fees for late payment of value not paid an amount equal 0.1% per day of delay. The seller retains title to the goods until full payment of the purchase price.

The invoice issued under a purchase contract between the seller and the buyer is a tax document simultaneously. Reception of the goods by the buyer is possible only after the full payment, unless otherwise agreed.

The price of goods calculates the price of transport.

The VAT Act Title III, § 9 paragraph 1 letter a)

The taxable transaction shall be regarded as being completed on the sale of goods under the purchase agreement on the delivery date, in other cases, the date of receipt or payment of goods, on the date which occurs first, unless the law provides otherwise.

"Delivery day of goods' under the Commercial Code: Chapter II, Section 2, § 412, paragraph 1

If the seller is not obligated according to the contract to deliver the goods in a certain place supplies the goods by delivering to the first carrier for transport to the buyer if the contract provides the sending of goods by the seller.


6.       Delivery time

Delivery time begins to run from the date of receipt of the firmed order, which fills settled conditions and reception of all issues necessary for timely execution of delivery . In case that the goods are in stock at the warehouse, the seller undertakes to dispatch or furnish the carrier within 8 working days. Delivery time will be extended according to the circumstances.  The delay in delivery is possible due higher powers or the circumstances not caused by the seller.

Most of the goods is mostly on stock in the warehouse. Some manufacturers not notified their production failure or delay in supply in time. If this is an important order, requires written confirmation of the order from the seller. _ If the goods is not on stock or cannot be delivered to the carrier within eight days, notify the seller expected delivery date or offer a comparable product to the buyer. In this case, however, the seller requires approval from the buyer. The delivery time is met in time when the goods is ready in the place of fulfillment to pass before the last day of the agreed or subsequently agreed delivery time. If the seller is not unable, within 30 calendar days, send the goods to the buyer (Refer to transport the first carrier) is required to return without any delay the total funds paid to the current purchase order - purchase contract on buyers ´bank account.


7.       Delivery condition

Delivery time is 8 working days from delivery to the carrier. The buyer is obliged to pick up goods from the carrier properly, to check the integrity of packages, number of packages and in case of any defects immediately notify the carrier. The invoice and the invoice are enclosed in a labeled package.

8.       Guarantee, service

The guarantee period starts from the date of delivery of goods to the customer (buyer) or final user when sold. The Seller provides a guarantee for the quality and completeness of delivery. Goods is delivered with a minimum guarantee of 24 months. If the buyer recognize any defects when receipting goods , those facts must always communicate in writing form and recommend without any undue delay and no later than 3 days from receipt of goods.

The guarantee does not cover normal wear and tear of the goods or its part caused by use. The goods purchased for further business or trade applies the guarantee period specified by the Commercial Code. The Civil Code applies only to direct consumers.


Claims procedure

On the email address [email protected], the buyer sends a claim, which must include the order number, date of ordering goods, date of delivery of goods, a photocopy of the original delivery note (invoice) of the goods, product name, claimed quantity, the description of the defect, photographs of the claimed goods and the proposal to settle the claim. Within 5 working days, the buyer will be notified information about the next settlement of the claim procedure (the correct address for sending of the claimed goods or other ). Sent claimed goods must be packed in the original or equivalent packaging to the goods character _. In the case the goods will be damaged during transport due to the badly packaged goods or elected inappropriate (non-original) packaging _ the claimed goods will not be accepted and the claim will not be accepted. The seller does not pay costs associated with delivery (transport) of the claimed goods. Within a maximum of 5 working days from delivery of the claimed goods, the seller shall inform the buyer by e-mail or in writing form to the postal address about the legitimacy of the claim and the method of processing.

In the case of wrongful claim will be any additional expenses associated with the claim charged to the buyer (the claimed goods handling, storage, disposal, etc.) Failure to accept the (illegitimacy) claim will seller accompanies by a written statement (justification).

In case of delivery of goods via the Czech Post is necessary to claim damaged goods as follows: The compensation of damaged or loss of contents of shipments Czech Post will discuss only on the condition that the recipient claims for damage upon delivery. Additional claim may be applied up to two business days after the delivery of the shipment to the fulfillment of other requirements pursuant to postal conditions. The person claiming the shipment must also bring forward the shipped package and allow an investigation of damage and the circumstances of damage origin. If the shipment comprised complementary service as more-pieces shipment claimant must present all individual pieces of the shipment.
In the case items delivered by courier GLS is necessary to control shipment and all its contents in receipt of the shipment and damages to write in a form that provides courier GLS upon request.

9.       Final Provisions

These terms and conditions applied as stated on the seller's website in the day of sending the electronic order , unless the parties agreed otherwise in written agreement. For continuous contractual relationship (if written form of a framework purchase agreement) buyer has a right to withdraw the contract if, after signing a contract, a substantial change in conditions happens. If the buyer sends the order after the date of the change of conditions applies that the buyer agrees with new settled conditions. The withdrawal is effective at the moment of its reception by the seller, but does not cover the shipment already handed over to the carrier. Sending the electronic order, the buyer accepts all the provisions of trade conditions as applicable at date of dispatch of the order, as well as the date of dispatch of the order a valid amount of the price of the ordered goods (including any. Dispatch and transportation costs), listed in the price list on the website, if not in particular case clearly states otherwise. Sent order (draft contract), the buyer for the period specified for delivery of goods irrevocably bound. Participants explicitly within the meaning of § 262 paragraph 1 of the Commercial Law agreed that unless conditions expressly stated otherwise, manage their rights and obligations of the Commercial Code, particularly § 409 et seq..

Valid from July 30, 2010

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